Question 1

How long will it take to receive my order?

Accepted Answer

All Fire & Ice pieces are lovingly made-to-order, which means they take around 3–4 weeks to craft before they’re ready to ship. Once your order is complete, we’ll send you a tracking link so you can follow it right to your door. Please allow extra time for Australia Pos =t during busy periods like holidays, christmas etc

Question 2

Do you ship internationally?

Accepted Answer

At the moment, we only ship within Australia with free tracked delivery on orders over $100 ✈️

Question 3

How do I find my ring size?

Accepted Answer

We recommend using a ring sizer or getting measured at a local jeweller before ordering. If you’re unsure, we have a size guide on our website to help. Any local jeweller will be able to check your ring size too!AU/UK → Recommended full US size(Rounded up to the next whole US size for a comfy fit)AU H½ → US 4AU I → US 5AU I½ → US 5AU J → US 5AU J½ → US 5AU K → US 6AU K½ → US 6AU L → US 6AU L½ → US 6AU M → US 7AU M½ → US 7AU N → US 7AU N½ → US 7AU O → US 8AU O½ → US 8AU P → US 8AU P½ → US 8AU Q → US 9AU Q½ → US 9AU R → US 9AU R½ → US 9AU S → US 10AU S½ → US 10AU T → US 10AU T½ → US 10

Question 4

Are you an Australian company?

Accepted Answer

Yes! Fire & Ice Moissanite is proudly Australian-owned and based right here in Perth, WA. 🇦🇺 We’re a small, family-run business (by a mum of two!) passionate about creating ethical, high-quality jewellery that lets Aussies shine a little brighter

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

Hi! Because all our jewellery is made-to-order, we don’t offer exchanges or returns for change of mind or incorrect sizing. Please double-check your size before ordering 💍 See detailed policy here.

Question 7

Can I cancel an order?

Accepted Answer

We have a no cancellation policy due to the fees and charges charges through PayPal, AfterPay and Shopify

Question 8

Do your stones come with a certificate?

Accepted Answer

Yes, our moissanite stones include certification confirming their quality and authenticity.

Question 9

Are your pieces hypoallergenic?

Accepted Answer

Yes! We use premium, nickel-free metals, making our jewellery safe for sensitive skin.

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Fire & Ice Moissanite