Warranty Information

 

By placing an order you are offering to purchase a product on and subject to the following terms and conditions:

Our jewellery is of delicate nature and care must be taken when worn. We offer a 30 day warranty and this covers manufacturing faults; it does not cover misuse, missing stones due to being knocked or rough wear and tear, neglect or general wear and tear. Please inspect your jewellery on receipt of delivery.

Please note that our 30-day product warranty applies only to customers who have purchased items directly from Fire & Ice Moissanite and are named on the product receipt. 

It is important to follow the Care Instructions for your warranty to be applicable.

This guarantee does not cover breakage due to misuse. Nor does it cover wear and scratches caused by use, and in the case of plated gold jewellery it does not cover wear and tear of the gold plating.

Keep in mind that S925 Sterling Silver is a precious metal and can get dirty and tarnished - regular upkeep with a silver cloth is the best way to maintain it, and keep it away from harmful chemicals. 

Warranty covers manufacturing defects however does not cover:

  1. neglect
  2. wear & tear
  3. lost items
  4. bent items
  5. accidental damage
  6. lost stones (replacement stones can be purchased at a cost)
  7. contact with a foreign substance which includes hand sanitiser, soap, cleaning products, skin creams or perfume, and hairdressing products.
  8. scratches are not considered a manufacturing defect meaning it is not covered under warranty as they occur from everyday wear.
  9. tarnish - metals which are exposed to a foreign substance or an acidic skin types will discolour much faster if care is not taken. Discolouration and tarnish therefore is not covered under warranty.


          Tarnish occurs for many reasons and is subject to the environment of the wearer. Tarnish is not a manufacturing fault as it can be caused by many different things such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones’ skin acidity can cause metals to tarnish. Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide. This can be caused by either lack of oxygen or too much oxygen exposure. We do not recommend storing your pieces in their original box as they are only designed to protect items for safe transportation. We recommend storing your pieces in a purpose-made jewellery box. We find that a simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish.

            It is at our discretion whether the faulty product will be replaced.

            It is important to follow the PRODUCT CARE INSTRUCTIONS for your warranty to be applicable.

            The warranty is void if an item has been misshaped, bent, come in contact with any chemicals or if our care instructions have not been followed correctly.

            We reserve the right to use our professional discretion as to whether the item is faulty or damaged by misuse, wear and tear, and if the product will be refunded, replaced or repaired.

            If the care instructions have not been followed resulting in the warranty being voided when returning a damaged item, we will not refund any postage or item costs.

            Products and Pricing
            We strive to provide accurate information on our products, namely moissanite jewellery. Prices for our products are subject to change without notice.
            We reserve the right to modify or discontinue any product or service offering at any time without prior notification.

            Orders and Payment
            We require full payment at the time of order for all purchases.
            We accept various payment methods as listed on our website.
            By placing an order, you agree to pay the total amount listed, including any applicable taxes or shipping fees.

            Shipping and Delivery
            We will use commercially reasonable efforts to ship your order within the timeframes specified. However, we cannot guarantee exact delivery dates.
            Shipping costs are calculated based on your order and delivery location.
            We are not responsible for delays caused by shipping carriers or customs clearance.

            Replacement Stone Cost:

            1x 2mm - $15

            1 x 3mm - $20

            1 x 4mm - $25

            1 x 5mm - $30

            1 x 6mm - $40

            For more information please use our Contact Us.